After-sales Service

Implement the concept, considerate service

Customer Centric, Considerate Service

Taking customers as the center, establishing customer service management plans and customer information bases, maintaining positive customer relationship. After-sales service plays very important role in setting corporate image.

Service Policy
  • 01.

    1. The warranty period shall be in accordance with the time stipulated in the contract, and the warranty card or other valid proof shall be provided within the warranty period.
    2.Maintenance service includes remote technical support, repair of faulty parts, and on-site service.

  • 02.

    1. Installation guidance: Tyworth assigns professional engineers to the site to provide installation guidance and commissioning services.

  • 03.
    Trouble Shooting

    1.Module Repairing
    When there are a few faulty modules, they can be sent to factory for maintenance, and Tyworth will repair them and send them back to the customer.
    2. Spare Parts Purchasable
    Customers can purchase original parts for maintenance and replacement.
    3. On-site Troubleshooting
    Tyworth can dispatch engineers to the site for screen troubleshooting, repairing or commissioning, and solve various problems that occur during the use of the screen according to customer needs.

After-sales Service Process
  • Customer

  • Problem

  • Online solution
    /On-site solution

  • Satisfaction

The following situations do not belong to the scope of the warranty service
  • Problems after the warranty period;
  • The screen is damaged due to human factors during the warranty period;
  • Product damage or failure caused by force majeure, including but not limited to force majeure events such as war, terrorist activities, floods, fires, earthquakes, lightning, etc. If maintenance services are required for faults outside the warranty, reasonable maintenance fees and other costs will be charged to evaluation.